Belmond Career Opportunities in South Africa 2023 – Apply HERE

Belmond Career Opportunities in South Africa 2023: Often the first hello and last goodbye, our front office and guest services teams are the gatekeepers to the Belmond experience. Their commitment to going above and beyond ensures a stay that is second to none. If you’re a service-oriented, guest-focused hospitality professional, we’d love to hear from you. We are looking for an Assistant Front Office Manager to join the team.

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• Assisting in effectively managing the front office department to provide the highest level of service and hospitality to all guests.
• Achieve complete guest satisfaction by ensuring quality assurance, service and adherence to departmental standards by the front office team.
• Ensure that all standard operating procedures and policies for the department are followed.
• Maintain regular contact with guests, and build strong relationships with them.
• Be aware of local, national and international best practices/trends in housing management.
• Assist in all aspects of front office operations as needed.
• Check the daily arrival list for detailed information on arrivals and room requirements.
• Be aware of all VIPs – both in-house and visiting.
• Monitor the workload of front office employees and allocate duties.
• Oversee billing and cash processes to ensure compliance with company standards.
• Ensure good and effective communication and working relationship with operational departments.
• Verifies that accurate room status information is maintained and communicated appropriately.
• Ensure correct references are provided and daily briefings are conducted.
• Stay up-to-date on room rates, current promotions, offers and packages.
• Checks cashiers in and out and verifies banks and deposits at the end of each shift.
• Ensure all cash handling and financial procedures are followed.
• Conducts regularly scheduled meetings with the front office team.
• Ensure adherence to all hotel policies and house rules.
• Monitor all V.I.P’s and guest requests.
• Review daily front office work and activity reports prepared by night audit team.
• Ensure that recognized quality assurance standards are followed for the front office. Ensure regular refresher information and/or training is provided to front office employees.
• Assist the Front of House Manager in creating, updating and implementing departmental standard operating procedures.

Requirements for Belmond Career Opportunities in South Africa 2023

• 2-3 years of experience in a supervisory front of house role in a luxury hospitality environment.
• Diploma in Hospitality Management or similar relevant qualification.
• Desired to progress through various positions within the front office.
• Fundamentals of Accounting and Financial Management.
• Proficient in MS Office and Opera.
• Excellent written and oral communication skills.

Benefits of Belmond Career Opportunities in South Africa 2023

• Competitive base salary
• Medical assistance and pension fund benefit
• Inner Belmond Discount
• Loyalty and Recognition Rewards Program
• Employee Assistance Program
• On learning and development opportunities
• Regular community, social and staff welfare events

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