Call Center Agent Jobs in New York 2023: Intrapura was founded by a committed group of individuals who believe in an entrepreneurial approach to professional and personal development. In the end, we like what we do and will keep working towards our ultimate goal of creating a global corporation.
Your objective, similar to that of a call center agent, is to receive calls from clients and respond to their inquiries or concerns. Their responsibilities include handling a high volume of incoming and outgoing calls from and to consumers, listening to their concerns, and providing helpful answers to their difficulties.
|Job Title||Call Center Agent|
|Salary||$900 – $1200 per week|
Responsibilities of Call Center Agent Jobs in New York 2023
- Interacts with customers via phone, email, online chat, or social media to address their inquiries or issues.
- maintains and updates customer data as required.
- makes reasonable efforts to mediate and de-escalate any conflicts.
- Calls are escalated to a supervisor when necessary and appropriate.
- responds to requests for assistance and/or potential credit card authorization processing.
- audits and compiles call-related data for reporting purposes.
- Reports on call-related downtime and/or training issues.
- Customers are upsold as necessary.
Qualifications for Call Center Agent Jobs in New York 2023
- A high school diploma or equivalent is required.
- Outstanding customer service, attentive listening, verbal and written communication skills, and a professional phone voice
- knowledge of the firm’s products, services, and policies.
- expertise with computers, particularly CRM applications, and excellent typing skills.
- capacity to pose probing inquiries and defuse stressful circumstances.
Benefits of Call Center Agent Jobs in New York 2023
- 401(k) matching 401(k) dental insurance
- Employee support program
- Employee benefit
- Accounts with a range of investment options
- Health coverage
- Medical savings account
How To Apply for Call Center Agent Jobs in New York 2023
Frequently Asked Questions
Does the company have an age restriction for call center agents?
Agent, Call Center, Non-Voice Accounts, Quezon City
may provide support via phone, chat, or email. delivering day-to-day customer service support based on the services or goods associated with a client’s account. The minimum age is 18; there is no upper age limit.
What qualifications are required to work in a call center?
Here are some of the most important characteristics to look for when employing call center agents:
Excellent communication skills, the ability to remember and recall information, the ability to work well under pressure, speed and efficiency, creative problem solving, emotional stability, empathy, and the ability to organize.
How can you pass an interview at a call center?
The most crucial information follows:
Concentrate on the introduction. Candidates for entry-level positions at call centers fail to identify themselves because they copy responses from the internet.
Get accustomed to asking questions…
Exercise, giving directions…