Call Center Manager Jobs in Canada 2023 – Apply Now

By: Full Funded Scholarships

Call Center Manager Jobs in Canada 2023: Connect6 Group is a Canadian firm headquartered in Toronto with offices in GCC nations. By outbound dialing, we intend to expand our Contact Center operations in the GCC to work with U.S.-based programs.

Our GCC team is searching for an experienced Call Center Manager. You will be responsible for training, teaching, and managing Call Center Agents as a Call Center Sales Manager. Via outbound dialing and CRM management, the sales reps’ objective is to produce sales of SaaS products to small and medium-sized enterprises in the United States.

Details About Call Center Manager Jobs in Canada 2023

Call Center Manager Jobs in Canada 2023 - Apply Now
Call Center Manager Jobs in Canada 2023 – Apply Now

Responsibilities for Call Center Manager Jobs in Canada 2023:

Communicate daily Sales goals to the Director of Operations.
Training and continuing mentoring of contact center sales agents
Assessing representatives and completing coaching reports
When required throughout training, producing sales as part of the demonstration
Driving sales results and evaluating hourly representative performance.
As required, complete sales compliance checklists.
Scheduling shifts and reporting to the director, obtaining shift confirmations, and managing shifts in accordance with target metrics.
Guaranteeing coverage 24/7
Strategize based on KPI, define areas of potential, and plan to improve results accordingly.

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Requirements for Call Center Manager Jobs in Canada 2023:

Full-time availability is mandatory
Must labor overnight to comply with the United States time zone
Only individuals with sales expertise in a call center will be evaluated.
Familiarity with the American market is advantageous.
Must be proficient in English in speaking, reading, and writing. Must be a Bahraini national or an ex-pat holding a transferable visa.


  • 1000 BHD per month base salary plus monthly performance-based bonuses.
  • Monthly projected earnings with incentives are 2,900 BHD

Work Schedule

This occupation has the following schedule:

  • Monday through Friday nights
  • 40+ hours/week

Benefits & Perks

This employment offers the following advantages:

  • Medical coverage
  • Instruction and professional growth
  • Dental Insurance

Deadline: 2023-09-12

Frequently Asked Questions

What does a call center manager do?

Career opportunities for Contact Center Managers
A Contact Center Manager is responsible for hiring, training, and supervising employees that handle customer support concerns. They establish, meet, and surpass objectives by providing superior customer service and motivating their employees to do the same by utilizing important KPIs.

What abilities are required to manage a call center?

As a call center manager, you must be able to recruit, retain, supervise, motivate, and train employees. As you expand, get to know your employees on an individual basis so you can successfully promote their strengths, address their issues, and support their ambitions. Your staff will recognize the distinction.

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