Call Center Manager Jobs in Canada 2023: Connect6 Group is a Canadian firm headquartered in Toronto with offices in GCC nations. By outbound dialing, we intend to expand our Contact Center operations in the GCC to work with U.S.-based programs.
Our GCC team is searching for an experienced Call Center Manager. You will be responsible for training, teaching, and managing Call Center Agents as a Call Center Sales Manager. Via outbound dialing and CRM management, the sales reps’ objective is to produce sales of SaaS products to small and medium-sized enterprises in the United States.
Details About Call Center Manager Jobs in Canada 2023
Responsibilities for Call Center Manager Jobs in Canada 2023:
Communicate daily Sales goals to the Director of Operations.
Training and continuing mentoring of contact center sales agents
Assessing representatives and completing coaching reports
When required throughout training, producing sales as part of the demonstration
Driving sales results and evaluating hourly representative performance.
As required, complete sales compliance checklists.
Scheduling shifts and reporting to the director, obtaining shift confirmations, and managing shifts in accordance with target metrics.
Guaranteeing coverage 24/7
Strategize based on KPI, define areas of potential, and plan to improve results accordingly.
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Requirements for Call Center Manager Jobs in Canada 2023:
Full-time availability is mandatory
Must labor overnight to comply with the United States time zone
Only individuals with sales expertise in a call center will be evaluated.
Familiarity with the American market is advantageous.
Must be proficient in English in speaking, reading, and writing. Must be a Bahraini national or an ex-pat holding a transferable visa.
- 1000 BHD per month base salary plus monthly performance-based bonuses.
- Monthly projected earnings with incentives are 2,900 BHD
This occupation has the following schedule:
- Monday through Friday nights
- 40+ hours/week
Benefits & Perks
This employment offers the following advantages:
- Medical coverage
- Instruction and professional growth
- Dental Insurance
Frequently Asked Questions
What does a call center manager do?
A Contact Center Manager is responsible for hiring, training, and supervising employees that handle customer support concerns. They establish, meet, and surpass objectives by providing superior customer service and motivating their employees to do the same by utilizing important KPIs.