Customer Service Advisor Jobs in UK: Are you the kind of person that takes pleasure in connecting with clients on a daily basis, providing assistance with questions, and skillfully converting them into clients? If so, this position might be ideal for you. To join our team and help us fulfill our commitment to our customers—to thrill them each and every time—we are looking for a Customer Service Advisor with excellent customer service skills who thrives in a busy operating environment.
The duties of a customer service advisor include providing best-in-class customer service while maximizing upselling chances through the use of product knowledge and skills. Your days will be devoted to speaking on the phone, sending emails, and responding to website requests with clients. You’ll take charge of the customer journey and cultivate ties with dependable clients as you manage an order from inquiry to post-hire feedback. You’ll like using your initiative and quick thinking to make sure that we give our consumers the greatest possible experience and that we keep enhancing our service.
Job Description
Customer Service Advisor Jobs in UK 2023 Apply Now
Newcastle upon Tyne, England
Company description
| Job Title | Customer Service Advisor |
| Location | Newcastle upon Tyne. Ability to work from home with some days in the office, available after all training is completed. |
| Salary | £20,301 per year basic salary, OTE of £23,301 |
| Contract | Full-time, permanent |
| Shifts | 36.25 hours per week, Monday to Saturday |
| Start Date | 2023-06-30 |
Solution providers Day makers. Extra milers. We are members of the AA. and we keep the show going for everyone. We are always willing and able to assist our members wherever and whenever they require us. For this reason, we’ve continued to evolve and adapt for over a century. Today, as the leading motoring organization in the United States, we provide a variety of quality products and services to millions of clients. As a customer service advisor, you will consistently go above and beyond for our members. In exchange, we will provide you with outstanding training, support, and growth prospects.
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This is the job
Our award-winning Newcastle office is our Client Operations Center of Excellence, handling about 11,000 customer calls, webchats, and emails daily. And we cannot wait to have you join us!
You’ll have flexible hours and hybrid work choices (there are no Sunday or late-evening shifts). Monday through Friday shifts will be between 8 a.m. and 7:15 p.m., while alternate Saturday shifts will be between 9 a.m. and 5:15 p.m.
You will operate in a fast-paced workplace, answering incoming calls from new and existing clients with questions about our goods and services. Once you have completed your training, you will handle a range of calls, including general inquiries about an existing policy, new inquiries from people looking to join, and customer membership renewal discussions. Regardless of the nature of the contact, you will play a vital role in ensuring that all of our clients receive first-rate customer support.
What will I be doing?
- Dealing with incoming inquiries in a fast-paced, customer-centric enterprise
- maintaining the correctness of the data on file identifying the need for additional products and services and promoting them.
- Maintaining a professional demeanor at all times
- Working towards quality and performance KPIs in an FCA-regulated environment
- contributing to your team and reporting to your team leader to meet the commercial and customer service goals of the business
What do I need?
Through our in-house training program, we will provide you with all the instruction and assistance necessary to become proficient. To be successful as a customer service representative, you will only need the following:
- a desire for assisting people and providing superior customer service.
- capacity to connect successfully with individuals from various walks of life patience to ensure each customer fully comprehends the facts we convey to them.
- The determination and tenacity to see a task through to completion
Additional Information
We constantly seek to recognize and thank our staff for their hard work. As a valued team member of The AA, you will have access to the following benefits:
- Numerous learning and development options support your career advancement.
- 23 days of yearly leave, rising to 25 days after five years of employment, and eight bank holidays
- After 12 months, you’ll receive a free AA breakdown membership and a 50% discount on the first year’s subscription.
- Price reductions on AA products, including auto and home insurance
- employee discount program that provides access to a car salary sacrifice program in addition to amazing discounts on healthcare, shopping, and more.
- Worksave pension plan with an employer contribution of up to 7%
- Program Dedicated to Employee Assistance
Furthermore, there is so much more!
We are an employer with equal opportunity and welcome applications from everyone. The AA values the difference that diversity provides to our culture and to our clients. We actively recruit individuals from all backgrounds to join us and become a part of an inclusive organization where you can be yourself, be empowered to perform at your best, and feel like you genuinely belong. We have five communities to unite individuals with similar features and histories and to promote positive change.
People Also Ask
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How may I obtain employment as a service advisor?
Service advisors often require a high school diploma or GED in addition to pertinent work experience. Service advisors don’t always have to be trained mechanics, but they do need to know how to keep a car in good shape and fix it when it breaks.Â
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Do you need the experience to become a customer service representative?
Any customer-facing experience will have provided you with valuable transferable skills that will aid your application. This can come from any customer-facing position, such as working as a receptionist, on the sales floor, or in a restaurant.
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What is a Customer Service Advisor’s work schedule?
Hours. Typically, full-time employment requires 35 to 40 hours per week.
