Customer Service Assistant Jobs in UK 2023: We are seeking a full-time Customer Service Assistant in London to join our developing team. Customer Service is our top priority and a driving force behind everything we do. If you enjoy connecting with others and interacting with customers, please submit your resume.
Daily responsibilities of Customer Service Assistants include engaging with customers, answering inquiries, listening to customer concerns, marketing new items, and giving management customer feedback.
This position will demand meticulousness. The Customer Service Assistant is responsible for driving sales and points, as well as ensuring that key performance indicators are reached. Those that are able to work in a team and are eager to take on an interesting opportunity in a customer-facing role with enormous growth potential inside the organization submit the most intriguing applications.
Do you have a passion for customer service?
Do you enjoy helping people?
St. Pancras International is now seeking a multifunctional Customer Service Assistant (Platform and Ticket Office) to provide world-class customer service.
Due to the shift times, you must live in the area and have your own way to get to the station for the early shift, as rail service may not always be available.
Our goal is to give our customers a pleasant, smooth, well-informed, consistent, and relaxing travel experience that makes them want to use us again and again and makes sure they always say good things about us.
As a customer service assistant, you must possess a “can-do” attitude, a strong customer focus, and outstanding communication skills, all of which are focused on the customer. This shift-based position, which includes weekends, is multifunctional and provides customer assistance across the station, including ticket office and platform tasks. On a daily basis, you will be in the ticket office or at the station dispatching trains and proactively locating the correct ticket for our customers, all while providing exceptional customer care to new and returning passengers. Our state-of-the-art computerized ticketing system can offer clients whatever information they require and provides direct access to our intranet.
Being constantly visible and anticipating the customer’s demands is essential to fulfilling their expectations.
Experience / Skills / Requirements
- a proactive approach accompanied by a desire to support and develop your team.
- If you always give great customer service, you will be an example for others to follow.
- experience in managing clients effectively in challenging settings.
- You must demonstrate a high level of mathematical aptitude.
- Due to the variable shift times, you must reside in the neighborhood and have access to free transportation.
- You must be able to demonstrate your communication skills through your application and/or exams.
- confidence to make customer-focused decisions and carry out instructions successfully.
Applicants must be willing to work nights, weekends, and other nonstandard hours.
Deadline: 2023-05-21
Frequently Asked Questions
Is being a customer service assistant a desirable position?
This profession provides daily job pleasure since you will be assisting individuals with their wants and issues. This position might be an excellent way to learn about a firm and gain valuable training and experience.
Without experience, is it possible to work in customer service?
No experience is required.
For the majority of customer service positions, neither a degree nor prior work experience is required to get started, which is great for entry-level candidates. The best part is that you can anticipate full training and support staff.
What is the highest salary for customer service representatives?
What is the salary of a customer service representative? In 2021, customer service representatives earned a mean salary of $36,920. The top 25% of earners earned $46,460 that year, while the bottom 25% earned $29,700.
