Job at GMHBA Health Insurance Australia 2023: Geelong Medical Benefits and Hospital Association. However, as a health fund that has been a part of the community for over 85 years, we stand for much more. We are a not-for-profit Australian health insurance and care company that assists and empowers our communities to live healthier lives.
Through our personalized approach and exceptional customer service, we prioritize our members’ and communities’ health and well-being. Our approach is guided by our guiding principle, Healthier Together, and all decisions are made with our members in mind.
Today, we are pleased to offer coverage to nearly 370,000 Australians under two distinct brands: GMHBA Health Insurance and Frank. We are committed to enhancing the health and well-being of our members, customers, and the communities in which we conduct business.
Customer Service Advisor – Private Health Insurance
- Permanent, Part Time
At GMHBA, we support and safeguard the health of our members in concert with them. Since 1934, we have been one of the leading regionally-based private health insurers in Australia.
In Bendigo, we are seeking a Customer Service Advisor to join our Private Health Insurance Branch. As a member of our branch team, you will provide our members with an exceptional customer experience regarding their health insurance products and services. You will complete a variety of tasks pertaining to our members’ accounts, such as processing claims, payments, membership changes, and follow-ups, as well as promoting our assortment of health services, such as vision, dental, and wellness reward programs. You will also assist with our inbound and outbound member campaigns, which are designed to ensure that our members maximize their insurance coverage.
Community Partnerships Coordinator
- Permanent, Part Time 0.4 FTE / 2 days
We have an opening on our team for a Community Partnerships Coordinator. Permanent, part-time, two-days-per-week position in Geelong with hybrid working options.
The Community Partnerships Coordinator is responsible for supporting the delivery, leveraging, and execution of GMHBA’s community partnership strategic objectives and providing support to the Head of Corporate Communications.
Head of Corporate Communications
- Permanent, Full Time
Our team has an opening for a Director of Corporate Communications. This is a permanent position with flexible working options based in Geelong.
The Head of Communications is responsible for leading and implementing GMHBA’s communications strategy, which includes internal communications, external communications, and community engagement, in order to protect and build brand reputation and fulfill GMHBA’s mission.
Training Lead – Private Health Insurance Operations
The Training Lead is accountable for designing, implementing, and managing the development lifecycle of Customer Service Agents (CSA) across GMHBA + Frank brands within Private Health Insurance (PHI) Operations in terms of Induction Training Programs, Learning & Development initiatives, and support. The Training Lead is responsible for monitoring and enhancing the skill levels of the PHI Operations team in relation to the Member Experience we wish to achieve. This position is accountable for the design and implementation of training frameworks and programs for the PHI Operations business unit.