Ticket/Gate Agent Jobs in New York 2023: As a customer service agent, you will play an important part in demonstrating Delta’s commitment to our customers by ensuring that their travel experience is as smooth and enjoyable as possible. Delta’s brand is critical to our long-term success. You play an important part in sustaining the integrity of our brand as a Customer Service Agent by closely adhering to uniform compliance, maintaining professionalism, and presenting a nice demeanor both within and outside of the office.
Job Details
$19.04 an hour
Benefits
- Health insurance
- 401(k) matching
- 401(k)
- Profit sharing
Qualifications
- Consumer care
- Computer abilities
- Communication abilities
- Knowledge of computers
- GED or high school diploma
- Pass drug testing
- Work authorization in the United States
- 18 years of age or older
- Background investigation
- Clearance of fingerprints
Full Job Description
| Location | United States, New York, New York |
| Employment Type | Airport Customer Service |
| Posted Date | 2023-02-04 |
| Ref no | 19461 |
| LinkedIn Tag | LI-LR3 |
How you will assist us in Continue Climbing (overview and key responsibilities)
- All consumers will receive excellent service.
- Make each customer feel like the most important person on the planet.
Customer support representatives will be scheduled to work between 20 and 40 hours each week.
This position includes comprehensive health and wellness benefits, a profit-sharing program, a 401(k) with an automatic 3% corporate contribution plus a 6% match, and Delta’s industry-leading travel benefits (free flights!).
Read this job description to learn more about the responsibilities and benefits of this Delta career opportunity.
The starting compensation for ticket and gate agents in New York, New York is $19.04 per hour. Further wage increases occurred often throughout 10.5 years.
All customer support representatives must be able to work consistently in public settings and understand and respond to a wide range of travel-related questions. You may also be in charge of aiding unaccompanied minors and passengers with impairments throughout the airport. This job requires long periods of standing.
Customer service representatives who also work as ticket agents are the first to greet and guide passengers through the ticketing and luggage check-in processes. You will greet travelers and guide them through the ticketing and luggage check-in processes.
Use a computer to sell tickets, print them, and reissue them.
Handle the check-in process and ensure that all passengers have the necessary travel documentation.
Tag bags and perform lifting duties such as transporting bags from scales to conveyor belts.
Moving goods between floor level and waist level will be one of several additional lifting jobs.
All operational processes and procedures were carried out safely.
Customer Service Representatives who work as Gate Agents help our customers with routing, trip planning, and boarding at the airport. You will use computers to assist customers with seat availability, to make gate announcements on the boarding process and flight status, manage and initiate boarding, and check and handle baggage.
Jetways must be operated to position them before aircraft arrival and lift, as well as to open, close, and secure aircraft doors.
All operational processes and procedures were carried out safely.
What are the prerequisites for success (minimum qualifications)?
illustrates that while processing personally identifiable information, privacy is a top priority.
welcomes a wide range of personalities, cognitive processes, and styles.
Consistently emphasizes one’s own and others’ safety and security.
It is necessary to have a diploma, GED, or high school equivalent.
A minimum of 18 years old is required.
It is necessary to be fluent in English.
Excellent verbal and written communication skills, including the use of proper language, tone, and pronunciation
have essential computer abilities.
It is necessary to pass a customer service evaluation.
Repeated lifting of up to 50-pound bags or commodities
Move 50- to 70-pound bags or objects on occasion.
Work afternoons, nights, weekends, and holidays as part of a set or rotating schedule.
Before being hired, you must pass a post-offer drug test.
Pass a physical ability test (PAT). Go here to see a PAT video and get preparatory advice.
Must be able to pass a thorough post-offer pre-employment background check, which includes fingerprinting and a legally mandated criminal history record check.
To be able to work in the United States.
To be considered for U.S.-based employment if you are not currently employed by Delta Air Lines, Inc., you must have received or be willing to receive the COVID-19 vaccine by the date of hire, if authorized by applicable law.
What provides you with a competitive advantage? (preferential qualifications)
How to apply?
Frequently Asked Questions